Customer Service Training (Live and Online)
The American Association of School Customer Service has built a national reputation in the customer service training industry. We have spent years creating training that is relevant, informative and engaging. We now offer both live, in-person sessions, and self-contained, online courses.
Customer Service Audits
Our comprehensive customer service audits provide a numerical score for each school based upon “mystery shopped” phone calls and visits. We also examine email utilization, evaluate the district’s website and social media platforms, conduct focus groups and even assist with surveys if needed. It is a thorough and sometimes painful process – but the opportunity to improve your district’s customer service is immeasurable!
This 30-minute video captures highlights from a variety of our training sessions and is designed to be viewed by every district employee. Not only are the strategies extremely relevant and helpful for creating a healthy customer service organization, but implementing this module as part of the back-to-school checklist sends a clear message to all staff about the district’s expectation for excellent service.
Consider highlighting your commitment to excellent customer service at the next large gathering of employees and stakeholders. Our keynotes rely on a healthy blend of humor and touching stories to drive home important points that will inspire attendees to examine their own service habits and seek out strategies for improvement.
Customer Service Standards Manuals
Every school system should have a customer service handbook. This low-cost strategy provides a documented starting point for discussions and even evaluations. No district can claim customer service as a priority without possessing a written code of expectations and standards. The American Association of School Customer Service has the experience and expertise to create a handbook that will provide your employees with specific customer service expectations.