Customer Service Audits
What level of service are your customers truly receiving? Do you really want to know? It is only for the courageous to explore. Let the American Association of School Customer Service be your guide as you probe the depths of your district’s customer service practices. Only a well-qualified outside source can offer the objective snapshot and numerical evaluation needed to accurately gauge the present state of service and proactively map out the path to improvement. Our comprehensive customer service audits provide numerical data for each school based upon the measured areas of phone calls, visits, email utilization and website evaluation against a standardized rubric. It is a thorough and sometimes painful process – but the opportunity to improve your district’s customer service is immeasurable!
Customer Service Training
The American Association of School Customer Service has built a national reputation in the customer service training industry. Working solely with schools and school systems, the demand for training services has intensified. Training sessions can be designed for any group of employees. We have trained individual departments, leadership and front-liners. Past participants agree the training is informative, entertaining and inspirational.
Customer Service Handbooks (Standards Manuals)
School systems often produce budget handbooks, technology handbooks, human resource handbooks, and many other handbooks. Yet, nobody seems to have a customer service handbook. How are employees supposed to know the district’s expectations for working with visitors? Why does one school answer the phone with such professionalism, but the neighboring school answers so boorishly? A handbook can address these questions and many more. Every school system should have a custom-designed handbook. It is a low-cost way to get a documented starting point for discussions and even evaluations. No district can claim customer service as a priority without possessing a written code of expectations and standards. The American Association of School Customer Service has the experience and expertise to create a handbook that will provide your employees with specific customer service expectations.
Consider highlighting your commitment to excellent customer service at the next large gathering of employees and stakeholders. Our keynotes rely on a healthy blend of humor and touching stories to drive home important points that will inspire attendees to examine their own service habits and seek out strategies for improvement.
Many school districts have noble intentions for customer service excellence. Some desire to redesign their central administrative building to include a welcome center. Others are weighing the impact of a new call center. Still others might like to reconstruct the website so that emails or even instant messages can be quickly returned. What are the needs of your district? We can work side-by-side with your decision-makers to be sure every base is covered. Our three greatest strengths – creativity, experience and diligence – combine to make us an excellent choice for your consulting needs.