School systems often produce budget handbooks, technology handbooks, human resource handbooks, and many other handbooks. Yet, nobody seems to have a customer service handbook. How are employees supposed to know the district’s expectations for working with visitors? Why does one school answer the phone with such professionalism, but the neighboring school answers so boorishly? A handbook can address these questions and many more. Every school system should have a custom-designed handbook. It is a low-cost way to get a documented starting point for discussions and even evaluations. No district can claim customer service as a priority without possessing a written code of expectations and standards. The American Association of School Customer Service has the experience and expertise to create a handbook that will provide your employees with specific customer service expectations.